How To Update Your Contact Details For R350 Grant July 2023

Has your contact information or mobile number changed since you first applied for the R350 grant? If yes, here is how you can update your contact information for the Sassa Social Relief of Distress grant to ensure that you continue to receive your financial assistance each month.

You may have gotten a new phone number or SIM card since you first applied for your Social Relief of Distress (SRD) grant, which affects your communication when it comes to Sassa notifying you about your grant. Fortunately, you can update your contact information on the Sassa SRD website.

Who Is Sassa?

Sassa stands for the South African Social Security Agency. It is a government agency in South Africa that is responsible for the distribution of social grants to eligible citizens, including older persons, persons with disabilities, and children in need.

The agency was established in 2005 and is overseen by the South African Department of Social Development.

SASSA is an important institution in South Africa, as it plays a key role in addressing poverty and inequality by providing financial assistance to those who need it most. The agency serves millions of beneficiaries across the country and its work is essential in helping to improve the lives of some of South Africa’s most vulnerable citizens.

How To Update Contact Details For SRD R350 Grant

Those who have applied for the grant and would like to change their contact information, like your cell phone number, can do so in a few simple steps via the Sassa website.

  1.  Visit the SRD contact update website.
  2. Enter your ID number and Application ID.
  3. Select “Submit” so that Sassa can verify that you are the original beneficiary.
  4. Enter your new phone number.
  5. Click “Submit”.
  6. Choose the reason for changing the phone number.
  7. Fill in the one-time pin that Sassa sends you via SMS.
  8. Select “Submit”.

If you require additional assistance or want more information on payment dates you can phone Sassa’s toll-free number: 0800 601 011

If you do not know your application ID, you will be able to find it on the SRD website. You will find your application ID under the application status tab.

How to locate your application ID

  1. Visit the SRD website
  2. Click the ‘click here to proceed’ button under the ‘South African ID Holder’ option.
  3. Select the ‘click here to check online’ button under the ‘Application Status’ option, as your Application ID can be found by checking your status. 
  4. Fill in your ID number and the cell phone number used when you applied for the grant.
  5. Select “Submit”.

Once you have selected the “Submit” button, your application ID will appear in the first line.

Besides your phone number, applicants can also update their bank details should they change, as well as complete a status check online for your Sassa SRD application.

How Are Sassa SRD Grants Paid?

Sassa payments are made in various ways. They can be paid through a bank account, through your Sassa card, through Post Offices or through CashSend. Grants will be paid to the bank account provided in your application, so ensure that your banking details are correct and that you update them should they change.

You will also receive all communication from Sassa via the mobile phone number you provided in your application.

You can also collect your grant through a retail merchant such as Shoprite, Boxer stores, Pick n Pay, Checkers, Usave and Spar stores.

Types Of Sassa Grants

Besides the R350 grant for the social relief of distress during the Covid-19 crisis, Sassa also manages grants and allowances for groups in South African society needing assistance. This includes grants for children, the older person’s grants, and disability grants, among others.

You can apply for a Sassa R350 grant on the Sassa website. You will receive confirmation of approved grants via SMS.

Sassa R350 Appeals

Sassa also allows for Sassa applications that were previously rejected, to be appealed. Applicants will need to appeal within 90 days of receiving their rejection. There are a number of reasons why your application may have been rejected, and each of them should be considered before lodging an appeal.