To provide administration support for the Business Direct sales team : by providing a central office bound contact point for customer service queries/ requests, assistance in the preparation of credit
applications and loan documentation, opening of accounts, adding value to clients through the
identification of cross-selling opportunities.
Previous general banking experience of at least 5 years, of which 1 year should have been spent in
the Business Banking environment. This experience should have provided a general understanding of
how Business Banking operates, as well as understanding the business risks, industry risks and
financial requirements pertaining to the business market.
Experience in preparing and motivating Credit applications is essential
A relevant tertiary qualification
Grade 12 National Certificate / Vocational
Qualifications Ideal or Preferred)
A relevant post graduate degree
Good knowledge and understanding of the features, benefits and value propositions of the respective
company product/service offerings.
Good knowledge of general banking practices and procedures.
A thorough working knowledge of multi-level products available and pricing structures would be
Knowledge of competitor product offerings/ channels/ operational and marketing tactics would be
Knowledge of Credit principles and practices, including an understanding of credit application,
securities and balance sheet requirements.
Knowledge of multiple legal entities (companies, close corporations, sole proprietorships etc.) in the
commercial market and the legislative restrictions and requirements governing these from a financial
Good understanding of current taxation laws as they apply to the portfolio of customers would be
A good working knowledge of the Financial Advisory and Intermediary Services Act FAIS and the
Financial Intelligence Centre Act FICA.
Extract and apply information to CRM Customer relationship management) strategy
A good knowledge of administration processes and procedures pertaining to Business Banking
Problem solving skills
Planning, organising and coordination skills
Decision making skills
Numerical Reasoning skills
Conditions of Employment
Clear criminal and credit record